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Frequently Asked Questions
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Identity validation
Find answers on how to verify identities securely,
efficiently, and in compliance with legal regulations.
Tu Identidad provides financial institutions with a direct, efficient connection to the INE (National Institute of Statistics and Census), providing comprehensive support and acting as its technological arm. We also have access to the INE's Electoral Registry and Nominal List, enabling the validation of identification documents with official sources, thus ensuring accuracy and regulatory compliance.
Your Identity validates a variety of identity documents, guaranteeing the authenticity and accuracy of the information. The documents we validate include: Voter ID cards (INE), FM2 and FM3 (immigration documents), national and international driver's licenses, ID cards from other countries, passports from all countries, and other official ID documents.
To ensure document integrity, Tu Identidad performs a thorough validation process, including verification of the physical taxonomy of the document, where we analyze its structural characteristics; validation of security patterns, where we check for the presence of elements such as holograms, microtexts, etc.; and consultation with official sources, such as RENAPO and the INE Nominal List, to verify the authenticity of the data.
Your Identity's Optical Character Recognition (OCR) has an accuracy rate of approximately 94%, enabling reliable and accurate extraction of data from the document.
The response time for our services depends on the complexity of the query. Response times generally range from 3 to 20 seconds, ensuring fast and efficient validation.
Although you can capture data without an internet connection, validation can only be performed once the device is connected to a network. Without a connection, the data cannot be verified against official databases.
Your Identity APIs and SDKs are compatible with multiple platforms. You can access our services on the web, Android, and iOS. This allows users the flexibility to validate documents from a variety of devices.
The results of the validations are delivered through a backofficeOnce registered, you'll receive a username and password to access the dashboard, where you can view the status of your validations. If you don't purchase the full KYC service, we'll send you a validation code, and you'll need to integrate this process into your own system.
If the photo taken does not meet the quality requirements, the system will mark the result as incorrect. In this case, the user will be asked to retake the photo following the instructions to ensure the document is legible and valid.
Your Identity automatically validates the expiration date of documents. If the document is expired, the system will mark the result as false and display a warning message informing you that the document has expired.
If the OCR extracts information incorrectly, the system will mark the result as false. In this case, the user must be asked to upload a new image of the document that meets the requirements for the OCR to correctly read and extract the data.
Your Identity offers APIs to integrate our technology into your systems. Visual configuration (colors, logos, etc.) must be configured by the client in the user interface, adapting it to the look and feel of their brand.
We do not charge for incorrect photos. The system only charges upon successful validation. If the image is incorrect or does not meet the requirements, a new photo is requested at no additional cost.
Your Identity validates passports from all countries in the world, enabling global verification for anyone, regardless of nationality.
Your Identity validates all INE types that correspond to keys A, B, C, D, E, F, G, and H. This includes voter credentials issued by the INE according to the different categories.
We need the images of the front and back of the INE (types C, D, E, F, G and H).
The validation result is delivered in a JSON file with the extracted information and the validation status.
Your Identity's Service Level Agreement (SLA) is 5 to 10 seconds, ensuring that document validations are fast and efficient to meet our customers' time requirements.
Yes, we validate emails by conducting a thorough review of the profiles associated with each address. This validation allows us to filter out risky users by examining their activities and presence on social media and other online profiles. With this technology, we can identify potential fraudsters and ensure that access to the platform is granted only to legitimate customers. This process helps mitigate risks and ensures that customers are genuine, reducing exposure to fraud.
Yes, we offer a phone number validation service that allows you to verify various characteristics of a cell phone number, such as: Country of origin, State, Telephone company, and Number validity.
Additionally, our system can also identify which social media accounts the number is on, helping to verify the user's identity and detect potential fraud. This service mitigates the risk of adding fake phone numbers or numbers associated with fraudulent activity, providing an extra layer of security and reliability to the validation process.
The Federal Taxpayer Registry (RFC) can be obtained from the Unique Population Registry Code (CURP). By providing the user's CURP, our system can query and extract the corresponding RFC through the SAT (Tax Administration Service) databases. This process allows for efficient RFC retrieval without the user having to directly provide their number, thus optimizing the validation experience and ensuring data accuracy.
Similar to the RFC (Registered National Identification Number), the Social Security Number (NSS) can be obtained from the CURP (National Identification Number). Upon entering the CURP (National Identification Number), our system validates it against the relevant databases, allowing us to extract the corresponding NSS. This facilitates the process of validating the user's identity without the need to directly request the NSS, simplifying the verification process and ensuring that the data is correct and up-to-date.
CURP: Validation against the RENAPO database.
INE: Validation against the INE Nominal List.
RFC: Validation against the SAT (Tax Administration Service) database.
CFE: Validation against the Federal Electricity Commission (CFE) database.
Each of these databases is queried through our API services to provide fast, reliable, and accurate validations.
Digital signature NOM-151
Learn how to manage documents with valid and secure digital signatures in minutes.
The advanced electronic signature meets the requirements of authenticity, integrity, and non-repudiation. It uses a digital certificate issued by an accredited CSP, ensuring that the person signing the document is who they claim to be and that the document has not been altered since it was signed. It also allows for complete traceability of the signing process, ensuring its legal validity.
NOM-151 establishes the technical requirements for electronic signatures to be legally valid in Mexico. When a user signs a document electronically, a certificate of retention is generated, which guarantees that the document is attributable to the person who signed it, that it remains intact (without alterations), and that it can be consulted in the future. This certificate is issued by a Certification Service Provider (CSP), endorsed by the Mexican Ministry of Economy, which grants it legal validity.
The advanced electronic signature only validates the authenticity of the document and ensures that it was signed by the person holding the digital certificate. If you need to verify the identity of the signer, you must implement additional validation services, such as facial biometrics, Face Match verification with a validated INE (National Identity Document), CURP (Customer Identification Number) validation, among others.
Add signatory: The document is signed by both parties (client and organization). It is not optimized to handle a high volume of requests. The response includes the signed document.
Add single signatory: The document is signed only by the client. It is optimized for processing high volumes of requests. To obtain the signed document, please consult the Get document service.
Yes, the advanced electronic signature is fully supported by Mexican law, ensuring that the signed document is legally valid and protected in the event of any dispute.
The Trusted Timestamping service is a mechanism that provides a reliable timestamp for signed electronic documents. This guarantees that the document was signed at a specific time, preventing any subsequent manipulation or alteration. Furthermore, this service ensures that the signature and the document can be verified at any time in the future.
This service is used to obtain a certificate of conservation issued by a Certification Service Provider (CSP) authorized by the Mexican Ministry of Economy. This certificate guarantees that the signed document meets the legal and technical requirements established by NOM 151.
CURP: Validation against the RENAPO database.
INE: Validation against the INE Nominal List.
RFC: Validation against the SAT (Tax Administration Service) database.
CFE: Validation against the Federal Electricity Commission (CFE) database.
Each of these databases is queried through our API services to provide fast, reliable, and accurate validations.
This service allows you to obtain the digital certificate used to generate the end-user's electronic signature. This certificate contains the information necessary to validate the authenticity of the signature and the associated document.
State, Telephone Company, Number Validity.
Additionally, our system can also identify which social media accounts the number is on, helping to verify the user's identity and detect potential fraud. This service mitigates the risk of adding fake phone numbers or numbers associated with fraudulent activity, providing an extra layer of security and reliability to the validation process.
This method is used to validate that the signed document has not been altered since it was signed, ensuring that the document remains intact as specified in its retention certificate. It is essential to ensure that the document remains valid and has not been tampered with.
Biometrics and proof of life
Learn how facial biometrics and proof-of-life work to validate identities with advanced accuracy.
To validate that the person appearing in the INE photo (or any ID document) is the same person taking the selfie for the proof of life test, we use facial recognition technology. This process involves comparing biometric facial measurements, which include unique characteristics such as the distance between the eyes, the length of the jaw, and the shape of the nose. These measurements are constant and do not change over time. The comparison is performed through Microsoft Cognitive Services, which use advanced artificial intelligence (AI) and machine learning algorithms to determine whether both images correspond to the same person with a high level of accuracy.
The accuracy percentage in the comparison between the INE photo and the selfie depends on the quality of the images and the clarity of the facial features. However, if the match is greater than 50%, both images are considered to correspond to the same person. This accuracy threshold ensures that the validation is reliable, but in some cases, depending on the quality of the photos or lighting conditions, it may be lower.
Proof of life via facial biometrics is not restricted to a specific platform. It can be performed via the web, Android, or iOS, meaning users can take the selfie on their mobile devices or via a computer, providing flexibility and accessibility to the process. This allows any user, regardless of their operating system, to easily participate in the validation process.
Facial biometrics technology for proof-of-life is supported on smartphones released in 2013 and later. These devices typically have high-quality front-facing cameras that capture essential facial details for validation. Although newer devices have higher-resolution cameras, models released in 2013 and later should work well for this process.
CURP
Resolve questions about how to validate and use the CURP in your identification processes.
Yes, by validating the CURP, we can obtain information about the person's status. The service provides information not only on the existence of the CURP, but also on whether the person is registered as alive or dead in the RENAPO database. This is especially useful for identity verification processes in situations where it is necessary to confirm whether a person is still alive or if there is an error in the database.
If the form by data If the application is not completed correctly or if any required information is missing (such as full name, paternal surname, maternal surname, date of birth, birth entity, or sex), the system will flag the process as an error. To prevent this, it is crucial that the user enters all information completely and accurately. The system is very strict regarding data accuracy, as it is compared with official RENAPO records. Any incorrect or incomplete information will prevent successful validation.
A minor's identity can be validated using the CURP (National Identity Document). By consulting the minor's CURP (National Identity Document), the necessary information about their officially registered identity is obtained from the RENAPO (National Identity Document). This method is reliable and is used to ensure that the CURP corresponds to a specific person, even if they are a minor. Furthermore, the RENAPO (National Identity Document) check validates whether the minor has all their information correct and up-to-date in the database.
The required input depends on whether the query is performed by data or by CURP.
By data: The required information includes the full name, father's surname, mother's surname, date of birth, sex, and birth entity. This information is essential for searching the RENAPO database.
By CURP: The input is the complete CURP, which is the person's unique identifier and allows for quick and accurate validation.
The CURP validation service verifies the information registered in the National Population Registry (RENAPO) using the Unique Population Registry Code (Clabe Única de Registro Poblacional). This confirms that the CURP data is correct and up-to-date. The process also ensures that the person is correctly registered and that there are no issues with the database.
The result of the CURP query is delivered in JSON format. This format contains all relevant information related to the CURP and allows for integration into external systems for further processing or verification. The output includes details such as the CURP status, the presence of the individual in the database, and other associated attributes.
The Service Level Agreement (SLA) for CURP validation is 1 to 3 seconds. This means that, from the moment the query is submitted, an immediate response is obtained, enabling rapid and efficient validation without delays, which is crucial for real-time processes that require agile verifications.
Proof of address
Learn how to verify proof of address quickly and securely.
We currently validate proofs of address from the Federal Electricity Commission (CFE) and Telmex, two of the most widely used service providers in Mexico. With this expansion, we're improving the coverage and flexibility of our services, enabling the validation of a wider variety of proofs for more accurate and reliable verification.
CFE receipt validation follows a two-phase process: First, we validate the receipt's taxonomy to ensure it's a CFE document and not from another company. Then, we use OCR technology to extract key information from the receipt, such as name, address, and usage details. This extracted information is compared to the official CFE database to verify data consistency.
After confirming the validity of the information, we search for the registered address and obtain the associated geographic coordinates. Finally, we verify the location using Google Street View to ensure the address corresponds to the correct location and visually verify the address on the map.
Geolocation is achieved through the use of optical character recognition (OCR) technology, which automatically extracts the latitude and longitude of the property's location from the proof of address. Once this information is obtained, Google Maps is used to generate a satellite verification link, which confirms the exact geographic location. This helps validate that the person resides at the address provided, ensuring the location is authentic and accurate.
KYB Tu Identidad
Learn everything you need to know about KYB (business verification) to ensure trustworthy businesses.
The legal opinion service is the only process within our services that is not automatically validated. The validation and evaluation of legal information is performed by a specialized team of attorneys specializing in corporate law. The process includes reviewing legal documents and verifying the company's legal status. The SLA (Service Level Agreement) for delivering the opinion is approximately 24 hours, ensuring a rapid yet thorough evaluation.
Yes, we offer two methods to validate the RFC (Federal Taxpayer Registry):
Direct validation: The user provides their RFC (Tax Identification Number), and it is automatically validated against the Tax Administration Service (SAT) database. This is the fastest and most effective way to confirm that the RFC is valid and belongs to a registered person or company.
Validation through Tax Status CertificateUsers can take a photo of their tax status certificate. Using OCR technology, we extract the information from the document and then compare it with the SAT database to verify that the data matches correctly. This method is also very reliable, as it confirms the authenticity of the RFC through official verification.
Safeguarding information
Learn about our security practices to protect your customers' data and your business.
In Tu Identidad, We do not store or safeguard the information permanently. The goal of our system is to validate the information provided by users and process it in real time. Once validation is complete, the data is not saved, ensuring that user privacy and security are not compromised. We only validate the information and we don't keep it stored.
Although the Azure server is located in the US, information is processed in compliance with national data protection laws and regulations. Our platform ensures that data is encrypted and processed under the strictest international security standards. Additionally, we work to comply with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties, which requires us to adopt security measures to protect personal data, even if it is processed on servers outside the country.
Access to validated information is strictly restricted to authorized users within the platform. This includes, for example, platform administrators and end users who have provided information for validation. There is no unauthorized access to information, and robust access controls are implemented to ensure that only individuals and entities with explicit permissions can access validated data. Access security is a priority, and we follow the highest standards in access management to protect data at all times.
The organization that uses our platform and its clients are the owners of the information. We act as a data processor to validate the information provided by users, but clients and organizations retain full ownership of the data. We fully respect our clients' confidentiality and proprietary rights over the data they enter into the platform.
Yes, all information validated and transmitted through our platform is encrypted according to the highest data security standards. We use advanced encryption, such as SSL and other cutting-edge encryption technologies, to ensure that data is protected both during transit and processing. This approach ensures that even if data is intercepted, it cannot be read by unauthorized parties.
Business model and costs
Explore details about pricing, services, and how to tailor our solutions to your needs.
Tu Identidad's business model is based on a pay-per-use approach for each of the available APIs. Each API has an individual price, and the cost adjusts based on the volume of validations performed. This model offers flexibility and scalability, allowing companies to pay only for what they consume, which facilitates cost management.
Yes, Your Identity allows free testing, but requires signing a non-disclosure agreement (NDA). Once the NDA is signed, you will be granted a limited number of authorized tests that can be used to evaluate the service at no cost. This option allows customers to evaluate API performance before committing to a formal contract or paying for the service.
Each of Tu Identidad's API services is marketed independently and has a unit cost per transaction. This means that the price will depend on the volume of usage of each API, allowing companies to adjust their costs according to the number of validations they perform. Prices are transparent and calculated according to the specific transaction for each service, offering a flexible and scalable solution.
Yes, it is possible to purchase a package and pay for it in advance. However, this option depends on the type of service and volume you wish to contract. Each case is reviewed individually to determine the terms of purchase and any additional benefits that can be offered to the client, such as discounts or special conditions. If you are interested in this option, it is recommended to discuss the details with the sales team to tailor it to your specific needs.
Payments can be made in Mexican pesos (MXN) or US dollars (USD), depending on the client's preference. This flexible billing currency allows businesses in different countries to access Tu Identidad services seamlessly, adapting to their local needs and payment preferences.
Yes, you can purchase a single API or service independently. Each Tu Identidad API is marketed independently, allowing customers to select only the services they need. This provides great flexibility and allows companies to pay only for the features they truly require, without having to purchase a full package if they don't want to.
Your Identity APIs are designed to work on both web and mobile. This allows customers to integrate our identity validation solutions into their platforms, whether they use web or mobile applications. The flexibility of the APIs ensures that companies can offer high-quality validation services to their users regardless of the platform or device they use.
Yes, Your Identity has quality and security certifications that ensure the highest standards in data protection. ISO 27001 and ISO 9001 are our main certifications:
ISO 27001: Ensures information security by providing a framework for managing the security and protection of customer data.
ISO 9001: Refers to quality management, ensuring that our processes and services are optimized and consistent in their delivery.
These certifications reflect our commitment to quality and information security.
Yes, we have provided advice and support to several companies in the certification process with the National Banking and Securities Commission (CNBV). This process is essential for companies that need to comply with financial sector regulations in Mexico, and we have been actively involved in helping our clients obtain certification and ensure compliance with the security and control regulations required by the CNBV.
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