Hiring services without leaving home? Yes, it's possible!

Digital contracting allows you to safely and reliably access all kinds of services from the comfort of your home.

We knew it was going to be a whole wasted afternoon… going to sign the contract to get cable TV service at home meant gathering the documentation, making copies, going to the customer service center, waiting for our turn to sign the contract, and then leaving copies of official documents that “guaranteed” we would get the service in the hands of a stranger.

For several years now, companies have embarked on a digital transformation process that allows their customers to purchase products and services without having to leave home; according to data from the MX Internet Association. Online commerce grew by 28.6% in 2019, although fraud also increased with it, according to CONDUSEF, during the first half of 2017 alone, cyber identity theft grew by 285% in Mexico, so how can we be sure that these are trustworthy operations?

Digital services

Nowadays, you can sign up for a streaming platform from the comfort of your living room and start enjoying the best movies in a matter of minutes; it's truly wonderful, but What happens when you request a service that directly involves people?For example, a transportation service; how do you ensure that sensitive information like your home address is protected? How do you know if the driver assigned to you is who they say they are, and if they're sufficiently trained and trustworthy?

Hiring this type of services entails some type of risk, but thanks to the identity validation processes By implementing the necessary measures to improve customer experience, or by developing tools such as user ratings, a poor experience can be prevented. Over time, companies and service providers will surely be able to optimize their processes to ensure a more reliable user experience, for example, by offering the option of digitizing their contracts as a guarantee of good service.

Why does digital contracting make services more reliable?

For a digital contract to exist must have a fingerprint, that is, it must have certain elements that ensure who participated, as well as when and on what date the document was signed. It's like a traditional contract, but more secure, since many times the contracting of a service cannot be tracked because the deal is made without a written document, for example, when you take a taxi or when a pizza you ordered by phone arrives at your home; this possibility doesn't exist with the digital contracting of a service since the request for it You must leave a certificate issued by qualified suppliers in digital format. 

Like any contract, The digital format contains a series of clauses that contemplate the obligations and rights of the parties involved.For example, when it comes to a sales contract, return policies are included, so you can return those shoes you liked so much but weren't delivered in the size you ordered. Or, in the case of a service, you can request a refund if the delivery person ordered the wrong burger and brought you the extra-spicy one.

How to make digital contracting more secure?

Any person or company can use the digital technologies used in identity validation processes to contract a service. To guarantee a person's identity, Tu Identidad specializes in solutions that help companies implement better staffing processes to provide end users with greater security and confidence.

Validating the identity of any person involved in a contract is essential for the successful execution of agreements in a service purchase and sale relationship., although it hadn't been possible until now with the help of new technologies. In addition to guaranteeing a person's electronic signature on a digital contract, it is also possible validate your identity by capturing your official documentation Or provide proof of life by evaluating their biometric data to verify that they are who they claim to be. In some cases, we can even request proof of address and verify their existence through their geolocation. All of this and more is possible thanks to our solutions.

If you want to know more about how to implement them, we can help you, contact us!